Scared of the word 'contract' Previous situations and scenarios that “went south” leave many of us apprehensive of the word ‘contract’. And it’s understandable! Sometimes our perception of a contract is reflected in the picture above. I myself avoid entering into contracts because of what always looms over my head: an obscene charge or ridiculous repercussion if I decide that I’m not satisfied or want to cancel or change. In most instances people only cancel when services don’t meet expectations, when services look better elsewhere, or when people fall upon financial hard times. It’s the service provider’s responsibility to keep the customer happy and to provide services at a perceived value within reasonable costs.
At Netwise Resources, we like to use the word agreement rather than contract. Our agreements are for two years but in no way do we bind clients to our services if they are not happy or suffering through financial hardship. In fact, our clause states the following: This Agreement may be terminated by either party upon thirty (30) days written notice. And we don’t charge clients to terminate their agreements.
Let’s put things into perspective. Agreements bind us to certain expectations and standards of service that we deserve. The service provider and service recipient all have responsibilities in making sure the partnership works to the benefit of all parties involved. An agreement or contract protects the interests of these parties.
If you are considering an IT provider, look for a provider that guarantees and can back up their quality and levels of service in various ways. We do it through our agreement termination policy, our varioius tools, our service level agreements and our monthly reporting our clients receive. If the company is who they claim to be, they will have no problem allowing you to cancel your contract and/or agreement at any time for any reason.
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