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This week’s IT issue on your Mind: Fluctuating IT Costs

Companies all over the country are dealing with this common issue. CFO’s and owners don’t know how to get their arms around the IT budget because it’s constantly changing, leaving them in the dark as to what to budget for in the next coming year.

Companies like these have fluctuating IT costs because they work with “Break-Fix IT Support” providers. When something breaks within the organization, the organization calls their IT company to come out and fix their issue. You know how it works; the rate typically begins around $125 an hour, can exceed $150 an hour and the company has no idea how long it will take to resolve the issue(s). To make matters worse, some organizations purposely send the lowest person on the “technical totem pole” to resolve the issue. When the lowest person on the “technical totem pole” can’t resolve the issue, the IT company will send out the next level of support, thus eating away at your time when time costs you money! By this time, you dont even want to see the bill!

Most “Break-Fix IT support” companies are not performing routine and preventive maintenance of your network. This opens the door for manyissues down the road. These issues conveniently allow for your “Break-Fix IT Support” provider to benefit during your pain by fixing another problem within your organization or worse- a catastrophic and expensive set of circumstances had your network been maintained and monitored proactively.

So what’s the alternative you ask? IT Managed Services!

Through IT Managed Services, clients enjoy paying one low flat rateper month while they enjoy unlimited maintenance and support, whatever the issue. Companies then know how much they are being charged monthly or annually and can budget for upgrades within their systems, new hardware, new software, etc. Managed Service Providers also proactively manage their clients’ environments to eliminate any unnecessary or critical issues that would normally arise in an unmonitored network.

If you are an organization dealing with fluctuating IT costs, you should seriously consider and look into an IT Managed Services Provider. The benefits are beyond what was discussed in this blog post!

Read another IT issue that may be on your mind