Last week, we received an internal alert of a power problem at one of our client sites. One of our engineers called and asked the client to check the situation out. Sure enough and unbeknownst to the client, one of the battery units was having problems and the power supply on the server was out. Fortunately, they had a redundant power supply to continue operating.
A power failure on an “unmonitored system” would eventually mean downtime for the client. Had Netwise not been monitoring the system, when the 2nd power supply eventually went bad, the system would have went down, resulting in a loss of productivity and extreme downtime. Now that Netwise Resources is aware of the first hardware failure, we can prevent a total outage. This is one reason servers have redundant hardware--one item can fail (like a hard drive or power supply) and the system is able to keep running while we order parts and fix the issue.
This is what IT Managed Services is all about-
monitoring a client's system proactively in order to mitigate and act accordingly to prevent loss of downtime and productivity for our clients!
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