Does your organization suffer from “lack of partnership syndrome”?
What is that you ask?
It’s a popular disease among small to medium sized businesses. Businesses depend upon their critical IT systems to conduct business yet these diseased businesses wait to the last possible moment to call on their IT provider. How do you know if your organization carries the disease?
Several symptoms may be present:
Lack of accountability
Unpredictable IT Costs
Chronic IT issues
Downtime Costs
Lack of centralized management for your systems: copiers, internet, phones, IT, etc.
Slow response and resolution time
Security vulnerabilities
Data loss or theft
Compliance uncertainties
Inability to upgrade or invest into innovation because IT is cost prohibitive
The cause of this syndrome stems from the IT service provider. Traditional IT support providers or “break-fix” IT companies benefit when your organization is down or when something in the network is not working properly. The rate to fix your issue is normally astronomical, it may take a few hours before he or she gets to your location, and everything they do is very reactive. You only see the provider when you’re unhappy and that’s no way to create a partnership!
But there is a cure to “lack of partnership syndrome”. There are companies out there that love their IT provider and have a very close partnership with their IT provider. This is because these diseased-free companies work with Managed IT Service Providers or MSP’s. MSP’s proactively monitor and maintain their clients’ networks at a flat rate. MSP’s give their clients unlimited support and maintenance for a flat budgeted rate every month. MSPs also act as solution providers. MSPs are proactive in their approach to their clients networks and don’t just show up when something is wrong. The cure is simple, all you have to do is understand if you are a carrier of the disease and you’ll feel the difference!
For more information on Managed IT Services, contact Mayrena King at mking@netwiseresources.com or call 317-475-9519 ext 3348.
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